Frequently Asked
Questions

Yes. We issue a single consolidated invoice to your group headquarters, regardless of how many delivery addresses are involved. Each line item includes the destination site code and shipping address for internal cost allocation. This is a standard service for our enterprise accounts and requires a signed billing agreement during onboarding.

We accept the following:

Absolutely. We can include your internal PO numbers, cost center codes, plant codes, or any custom reference fields on invoices and packing documentation. Please share your invoice template requirements during account setup and our finance team will configure the format accordingly.

Yes, for enterprise accounts with an annual framework agreement, we offer monthly consolidated statements covering all shipments within that calendar month. This significantly reduces your AP team's workload. Monthly billing is available for accounts with a committed annual volume of USD 50,000+.

A framework agreement typically includes:

• Fixed pricing on agreed SKF part numbers for 12 months -- immune to spot market fluctuations
• Reserved inventory -- dedicated stock buffer for your critical part numbers
• Priority fulfillment -- your orders are processed before spot-market requests
• Dedicated account manager -- single point of contact for all procurement queries
• Quarterly business reviews -- usage analysis, demand forecasting, and cost optimization reports

Framework agreements are available for enterprises committing to a minimum of USD 30,000 in annual purchases. Tiered benefits apply -- accounts exceeding USD 100,000/year receive enhanced stock reservation, extended payment terms (Net 45), and access to our technical engineering consultation service.

Yes. The agreement includes a flexible amendment clause. New SKF part numbers can be added with a 5-business-day pricing confirmation. Pricing for additions is benchmarked against the original agreement's discount tier to ensure consistency. There is no limit on the number of part numbers covered.

Agreed prices are fixed for the full 12-month term and are not subject to mid-term revision due to upstream price changes. This price-lock guarantee is a core feature of the framework agreement and is written into the contract. At renewal, we negotiate the following year's rates based on updated market conditions and your actual usage data.

Yes. Every enterprise account is assigned a named account manager who handles all inquiries, quotes, order tracking, and after-sales issues. Your account manager is reachable directly via email, phone, and WhatsApp -- with a guaranteed 2-hour response during business hours (UTC+8, Mon-Sat). A backup contact is also assigned to ensure continuity during holidays.

Our technical team can assist with bearing selection based on load, speed, temperature, and environmental conditions. We also provide cross-reference support (matching competitor part numbers to SKF equivalents), dimensional verification, and guidance on sealing and lubrication options. For complex applications, we can arrange consultation with SKF's regional application engineers.

All bearings carry a 12-month warranty from shipment date. For enterprise accounts, warranty claims are handled by your dedicated account manager -- no need to navigate a generic support portal. We arrange return shipping, replacement dispatch (within 24 hours of claim approval), and root cause documentation. Warranty covers manufacturing defects and authenticity issues; it does not cover damage from improper installation or misapplication.

Yes. Enterprise framework clients have access to our emergency hotline for production-critical situations. We maintain an on-call logistics team capable of authorizing same-day dispatch for urgent orders received before 6 PM CST. WhatsApp is the fastest channel for emergency requests -- we typically confirm stock and initiate packing within 30 minutes of receiving an emergency order.

Our approach to minimizing downtime operates on three levels:

Yes. We stock 98% of SKF's standard bearing catalogue -- deep groove ball bearings, taper roller bearings, pillow block units, and automotive bearings -- under one roof. Consolidating to a single supplier eliminates the administrative overhead of managing multiple vendor relationships, reduces invoice volume, and gives you greater leverage for volume-based pricing.

Framework account clients receive quarterly business review reports that include: total spend by part number and site, order frequency analysis, reorder-point recommendations, and upcoming SKF product lifecycle alerts (end-of-life notifications). These reports are delivered in Excel or PDF format and are designed to integrate directly into your MRP/ERP planning cycles.

As an authorized SKF distributor, every unit we ship is sourced directly from SKF's official supply chain. Our authenticity assurance includes:

• SKF-issued certificate of authenticity with each shipment
• Batch traceability -- lot numbers traceable back to SKF manufacturing records
• QR code verification via SKF's official Authenticate app
• Full replacement guarantee if any unit fails authenticity verification